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Frequently Asked Questions

How Long Will It Take To Get My Order?
My Order Has Not Arrived In The Estimated Time - What Should I Do?
Do You Ship To Canada?
How Do You Calculate Shipping Charges?
What Happens With Refused Orders?
What Happens If I Shipped My Order To The Wrong Address?
What Type Of Payments Do You Accept?
What Is Your Return Policy?
How Can I Contact The Colic Shop?

How Long Will It Take To Get My Order?

Orders placed before 10AM EST ship out every Mon, Wed & Fri. Some orders, at our discretion, can take longer to ship including large or suspicious orders. We do not guarantee that orders will arrive in the estimated times listed below or in our shopping cart software. These are estimates not guarantees.

These are the US Postal Service's estimated delivery times:

USA Parcel Post	10 business days
USA Priority	4 business days
USA Express	3 business days requires signature when delivered
Canadian Airmail	30 days (customs is very slow)
Canadian Express	10 business days (customs is very slow)
Great Britain & Ireland Airmail	10 business days

We do not ship orders on the following days:

Tuesday, January 1 - New Year's Day
Monday, January 21 - Martin Luther King Jr's Birthday
Monday, February 18 - Washington's Birthday (President's Day)
Monday, May 26 - Memorial Day
Friday, July 4 - Independence Day
Monday, September 1 - Labor Day
Monday, October 13 - Columbus Day
Tuesday, November 11 - Veterans Day
Thursday, November 27 - Thanksgiving Day
Thursday, December 25 - Christmas Day
Thursday, January 1, 2009 - New Year's Day

My Order Has Not Arrived In The Estimated Time - What Should I Do?

We do not guarantee that orders will arrive in the estimated times. If your order has not arrived in the estimated time, please wait at least 4 more days before contacting us. The US Postal Service does a great job delivering most mail in their estimated times but some packages are occasionally delayed. If you have already waited 4 days beyond the estimated delivery time, please contact us and include your order number.

Do You Ship To Canada?

Yes we do ship to Canada. For shipping rates and estimated delivery times see the above.

How Do You Calculate Shipping Charges?

We do not guarantee that the cost of shipping will match the actual shipping cost.

Shipping charges include fees to cover the cost of shipping materials, insurance and labor to pack and carry the parcels to the postal service.

Actual shipping costs may be greater or less than the amount we charge for shipping. Our shipping system has to handle shipping to all parts of the country and all over the world as well as be able to handle shipping via multiple classes of mail.

What Happens With Refused Orders?

When the product is returned to us by the postal service, you will be refunded the price of the products shipped. We do not refund shipping costs for refused packages. We will not re-ship the order unless you pay for the additional shipping charges.

What Happens If I Shipped My Order To The Wrong Address?

When the product is returned to us by the postal service, you will be refunded the price of the products shipped. We do not refund shipping costs for wrong addresses. We will not re-ship the order to the correct address unless you pay for the additional shipping charges.

What Type Of Payments Do You Accept?

We accept major credit cards including: Visa, Mastercard, Discover and American Express. When you get ready to checkout, you can choose your payment option. Credit charges appear as "Up High Ent LLC"

We also accept PayPal payments. You can pay by credit card by using funds in your Paypal account. Place your order using our shopping cart and select Paypal as the payment method. You will be taken to the Paypal web site and asked to enter payment information. Note: When you use Paypal to pay with an eCheck payment, your order will not ship until the eCheck payment clears and the funds are deposited into our Paypal account (usually 4 business days).

What Is Your Return Policy?

Returns are allowed for 15 days after purchase, as long as the product is in the original condition and has not been used (see exclusions below). Before returning any merchandise, e-mail us to get the return address.

No returns on infant consumables including: gripe water, gas drops, baby formula, etc.
No returns on opened CDs, DVDs or Videos
We do not pay for return shipping
We do not refund shipping costs
All returns must be unused and in their original condition and packaging

How Do I Contact The Colic Shop?

Contact Us:	Use our contact form and we'll try to get back to you within 24 hours.
Shop Hours:	Monday - Friday 9:30 AM - 5:30 PM EST
Address:	Up High Enterprises LLC 2131 Camden Lane Hudson, OH 44236 USA

The information on this website has not been evaluated by the Food and Drug
Administration (FDA) and is not intended to diagnose, treat, cure or prevent any disease.

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Other Useful Links: Colic Support Group